Hackers activate automatic defrosting in supermarket fridges across Europe
313 points - today at 12:16 PM
https://www.reuters.com/business/retail-consumer/french-supe..., https://www.bbc.com/news/articles/crq5nzxv9q4yo, https://www.lemonde.fr/en/france/article/2026/10/12/french-s...
Related:
https://www.claroty.com/team82/research/freeze-the-controlle...
I think the military commissary's freezers were hacked - https://news.ycombinator.com/item?id=49508506 - Aug 2026 (239 comments)
Comments
Why don't they just--- no margin. But there were CVEs-- no margin.
The laptop class doesn't always grok that the shift-work labor class has nothing in terms of luxuries like security reviews and gear replaced on cycles and other basics taken for granted.
But I'd setup Tailscale and-- would you, the grocery store manager running on 3% margin, really? What if you're part of a chain and it's centrally controlled elsewhere, like all the other decade-old tech you use but have to call and wait for a dispatched tech to handle?
Secure-by-default laws will eventually help, but there's always going to be groaning infrastructure particularly in commodity industries, and we still haven't onboarded most of the disaffected men to the Internet that will commit innumerable more hacks and disruptions.
It seems that some of the newer lab machines require internet access because you can't run lab tests unless you have a paid subscription to use the machine. No credits on the subscription, no tests.
I mention this b/c a lot of commenters here are saying "but why would you ever hook up a freezer to the internet??"
I find that type of comment fascinating as many of the people on HN worked for firms that built the technology required to use internet based subscription models.
https://www.claroty.com/team82/research/freeze-the-controlle...
maybe groups have been looking for targets to use it on?
I wonder if the incremental efficiency gains from this outweigh the damages. That doesn't even sound like a bad idea, unless of course nobody stops to think "but what if someone hacks this".
https://signalandsilence.substack.com/p/i-think-someone-hack...
Could this be the same group? Or someone inspired by reading that article? Or just entirely unrelated?
These systems are internet connected and remotely controllable because the managers need to be able to see shifts in usage over time and take action to save electricity and provide better food storage. One example might be that due to shifting customer patterns and products, you might want a certain refrigerator case to be kept colder with a narrower temperature range. Another example is for Demand Response: when a brownout may occur, the utility companies want people to lower their load, which, in the case of supermarkets, means turning off lights, increasing the thermostat on the AC, turning off dehumidifiers, etc.
One notable story from that time: this was during the 2008 economic crash, and the company went from hiring to laying off within a week. A group of technicians were working on a refrigerator compressor system and were told by security to stop what they were doing and immediately exit the building. They tried to explain that they were running a special test and needed to shut things down before leaving, but the security guys weren't having it and made them leave right away. The test ended up running overnight, and the managers came in the next morning to over $100,000 worth of damage to the refrigeration equipment.
Three french supermarket chains had their refrigeration systems hacked.
Separately, a super market chain serving Belgium and the Netherlands shut down a large chunk of their IT systems due to a "cybersecurity incident", primarily affecting distribution centers and grocery delivery services. But the supermarkets are currently open, and do not have refrigeration issues.
Suspicious timing and these incident could well be related, but that has not been reported so far.
It could well be one ransomware attack on Ahold Delhaize, and an unrelated attack on a refrigeration supplier. Note that a similar refrigeration attack happened happened to a number of US military installations a few weeks ago.
- they either didn't warn their customers this was a critical security patch, - many of these fridges/freezers were directly accessible on the internet with their own 3G/4F SIM cards without further protection!
Crazy stuff
[0] https://www.claroty.com/team82/research/freeze-the-controlle...
https://claroty.com/team82/research/freeze-the-controller-de...
https://signalandsilence.substack.com/p/i-think-someone-hack...
It would be useful to know the scale, as it sounds very similar to an attack on US Military Commisary's a month ago: https://news.ycombinator.com/item?id=49508506
Usually i'd feel like this was a large-scale operation but there's no denying that AI tools can copy/parrot/clone this type of work near instantaneously, so who knows.
I feel like this is kind of holding the supermarket hostage and saying, âSure your freezer is working fine, but if you refuse to buy new freezers from us prepare to get hacked.â
Sure you can argue that the supermarket should have just taken the old freezers offline. But you can also argue that the manufacturer could have supplied software updates but didnât in order to force sales of newer models.
why not put them behind corporate VPN of some kind?
I remember working on my car when I lived in an apartment. I'd take my tools out into the parking lot, and get to work. If I needed to use the potty, or get a snack, or whatever, I had to pack up the tools and take them inside. Then out again. It really stinks.
I currently live in a high trust neighborhood where I don't need to be present with anything outside.
It's so much better.
Then I remembered that both my AC and floor heating are connected.
A hacker could easily turn on both AC and floor heating and cause me a few euros of damages in my electricity bill.
* Food Lion, 1100 stores
* Stop & Shop, 400 stores
* GIANT/MARTIN, ~190 stores
* Hannaford, ~160 stores
Websites are down at the very least. May affect ability to place online orders for pickup and delivery. Mobile apps are down. âIn-app couponâ redemption is likely down.
US brand physical stores are open and selling to customers.
Open weight models catch up quickly, so it is only a matter of time before Fable level models are in the hands of bad players
Key issue will be that banks and key infrastructure *may* get their security patched in time. But thereâs going to be so many vulnerable companies like in this case
https://www.thehindu.com/news/national/eam-jaishankar-warns-...
I wonder if this attack is some kind of early warning about capabilities of disruptive forces.
What if all manufacturers had to classify their product into internet connected i.e. smart or not. We mandate that manufacturer has to support updates for minimum 5 years or firmware source goes public. Have them put firmware source in escrow as well as have a way to update it.
If a manufacturer wants to reduce their liability then they have to release something to make it semi publicly supportable. With AI agents these days patching the firmware might one day be trivial.
Put some penalities with teeth behind this and maybe manufacturers will think twice before making everything smart.
> The four-page security note, a copy of which was reviewed by Reuters, said that undocumented cellular radios had been discovered âin certain foreign-manufactured power inverters and BMS,â referring to battery management systems.
[1] https://www.reuters.com/legal/government/us-warns-hidden-rad...
Danfoss AK-SM 720 or 850? Pull the ethernet cord, now.
The latter can be flashed with the new 800A series firmware which is safer, but I still would not put it on the public internet under any circumstances.
https://programmerhumor.io/networking-memes/the-ultimate-fir...
Seems a coordinated attack, perhaps not coincidentally on the day the US supreme NATO commander gave a speech about the defence against (hybrid) attacks.
Eventually a digital act of terrorism or war will be enacted that will kill thousands or more.
Very few things should be networked, or at the very least, not with any sort of control. I can't even blame the average person anymore for not being as aware about technology, unless there's some sort of aggression or dismissive responses when they're informed of the risks or potential risks. Software developers at this point may very well end up being as despised as lawyers or bankers, for not broadly enough condemning this sort of technological creep, but for being that guy smugly saying something about firmware updates ... on a refrigerator.
Maybe they shouldn't.
For example [request to defrost n fridges in y locations]->[agent cannot find any emails or business communications about this and last defrost report was only a short time ago, contacts z personnel]->defrost task moved to manual confirmation by a human.
I know many will roll their eyes and "tchh" at it but look at number of AI related topics on HN front page and think to yourself if you're tired of this tech not being used for real applications or not. This would be a real application.
"But it could be tricked" well...regular requests can apparently already be hacked, so...
I worry that this kind of thing is going to be a recurrent problem. A lot of people have pretty strong intuitions, or even an explicit moral position, that they should never have to upgrade a physical machine that's working fine. Is there a threshold of vulnerability that will overcome that, or are we just going to see a lot more hacking of random infrastructure from now onwards?
Yes, yes they did. https://www.militarytimes.com/news/your-military/2026/08/28/...
"ALL freezers went into defrost mode â ALL frozen food has spoiled".
if(temp > 5) return;
My fucking fume hood on my stove has Bluetooth, because Samsung just canât help themselves apparently.
To boot, refrigeration has been wholly automatic for decades. It literally runs itself. It doesn't need any network connectivity other than to say "I work" and "I'm broken" and that's it. Allowing control commands to be sent over the network is, yet again, just asking for trouble.
It's funny because red storm rising is an old book at this point, but it's pretty accurately shown exactly how conflict with Russia plays out. Even down to Russia realising it is about to run out of diesel... causing it to invade Europe while it still can.
By the way similar thing might happen to geniuses buying Internet-connected cars.
Lots of industrial controls havenât been updated since they were deployed in the 90âs. âAnd why should they be? If it ainât brokenâŠâ Well, because theyâre freaking broken!
So Iâm glad that this happened in a tangible, public way people can easily understand without it involving something much more drastic. If your family asks about this, explain that youâre glad no one blew up a gas pipeline⊠yet.
> Our research uncovered a hidden "code-of-the-day" authentication mechanism that could be abused to bypass normal authentication
> Our analysis began by examining the internet exposure of these devices, where we identified thousands of publicly accessible management interfaces
> (shell injection vulnerability in management interface)
This is how we used to vibe-code before we had LLMs.
On the bright side I'm sure the manufacturer and others will have an increased security posture going forward.
> Danfoss told AFP in a statement that most of the affected equipment was "legacy" products which "no longer receive software or security updates".
They sell fricken refrigerators for God's sake. Maybe I can understand planned obsolescence for a cell phone, but a fridge? And especially to grocery stores that operate on razor thin margins to begin with, the idea that they'll just dump their old working refrigerators because the manufacturer refused security updates is a guaranteed recipe for stuff like this.
If you want to defrost it presumably someone already needs to be physically present to unload the fridge?
Will they never learn?
Beyond some corporate manager seeing a dashboard that will cause them to say "oh neat" in a meeting once, there is zero reason to put a refrigerator's cooling system online. Or frankly any network for that matter. Is there really such a massive productivity increase from being able to remotely change the temperature when a human has to physically visit the machine to restock every day anyway?